CBN Oakhill experiencing power outage

Power was completely restored at 1035pm this evening to all sites. Service is back up and running normally. We apologize for the inconvenience.
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This is to notify all customers that CBN is experiencing a power outage at our Edgewater/Oakhill site starting around 9:45pm EST.

We are noticing that the power outage appears to be widespread and is affecting all areas from Edgewater to Oakhill. Some of our sites may already be affected and the remaining sites will be affected within the next 2 hours if power continues to be out.

We have contacted FP&L and are awaiting a response as to the reason and an expected timeframe to restore.

CBN

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Terra Mar POP 2 & 3 update

Service has been restored to all areas. We believe we took a power surge which caused our local switch to stop processing correctly. We will be updating software momentarily to help stabilize the situation. You may experience a momentary outage however it should be no longer than 30 seconds.

We will be watching over night to ensure that the issue is resolved.

Again, we apologize for the inconvenience.

Joe

Terra Mar POP 2 & 3 outage

CBN is experiencing an outage in the Tera Mar subdivision on our POP 2 site which is affecting customers served by both POP2 and POP3 (the back half of Terra Mar). We have dispatched to the site and hope to have the issue resolved shortly.

We apologize for the inconvenience and are doing everything we can to resolve the issue as quickly as possible. We will update this site as soon as we have the issue resolved.

Joe

New additions to our Geneva network

CBN is pleased to announce that we have almost completed our new Geneva Point of Presence (POP) located downtown. The addition of this POP will allow us to provide voice and internet services to hundreds of businesses and residents in and around the downtown area.

With the addition of this POP we will begin adding free and pay per use wifi to the downtown area. Watch for the new CBN Wifi service on your phone or tablet and as always, please feel free to comment or make suggestions to help make our service stronger for the community.

A special thanks to the First United Methodist Church for their gracious assistance in this endeavor for the community.

Thank you Geneva…

Joe

CBN Oakhill outage on 10/16/17

As most of our Oakhill/Edgewater customers know we experienced an outage last night that lasted approximately 30 minutes. This outage was due to an incompatibility with our core switch and the software changes made by the manufacturer of our radio’s. The outage appears to have been resolved around 9:20pm and we spent until 1am making software and upgrades to accommodate the technical issues.

We sincerely apologize for the issue and I know it caused several of you a great inconvenience. The changes made last night did improve our radio speeds and should improve overall reliability. Please let us know if you have any questions.

Joe

CBN Oakhill outage in process

CBN has an outage condition in Oakhill affecting the customers at the back of Terra Mar. Our POP3 radio took an automatic upgrade and lost communications. We will be working the outage first thing in the morning and expect service to be restored no later than 10am. We apologize to our affected customers for the issue and will keep you informed of our progress.

Joe

Woodstock backbone provider outage

At 11:45am this morning our Woodstock, Ga. network experienced an outage caused by our backbone provider. The outage lasted approximately 5 minutes and was resolved by the backbone provider remotely. We apologize for the outage and will work with the provider to determine the root cause.

At this time all services are back up and running normally.

Thank you for your patience and understanding.

Regards,

Joe
CTO – CBN