Edgewater/Oakhill network issues

As most of you know by now, CBN has been having ongoing network issues causing periodic outages to service. We do sincerely apologize for the issues.

Last Thursday we took a manufacturer’s mandated software upgrade to our switch and router. The upgrades caused issues and subsequently reverted back however the upgrade made some as yet unknown underlying changes and thus the issues began. We brought in a switch & router expert and have now enlisted the assistance of the manufacturer’s lead software engineer to determine the issue. Early this morning we determined that the issues are most likely being caused by the way the equipment now manages hardware loops. Loops are caused by customer equipment using multiple IP addresses and broadcasting the same MAC address, thus causing the switch to send the originating traffic through out the network and ultimately back to the sender. These “Loops” cause what is know as a broadcast storm and cause the switching hardware to shut down in order to protect itself.

We are working hard to isolate and resolve the issues. We will be manning the switching equipment 24 hrs a day in order to mitigate any outage conditions this may cause until it is resolved and do again do apologize for the inconvenience we know this is causing our customers. We will update this again as soon as we can resolve the issue.

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Emergency Maintenance for Oakhill & Edgewater tonight

We will be conducting emergency maintenance tonight at midnight on a defective switch in Edgewater. This will be a service affecting condition causing a momentary outage of all internet service while the new switch reboots all radio equipment. Service should be affected for approximately 5 minutes.

We will post notification once the service is back up and in working order.

Edgewater/Oakhill Network Interruptions

All services for all areas are back up. Should anyone continue having issues please reach out to us at 386-401-6825

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The Edgewater service area is back up. Should anyone be experiencing continued service issues please contact us at 386-401-6825.

A technician has been dispatched to Oakhill to address the issues there and we should have that network back up shortly.

We believe we have identified the issue to a lightening surge that has caused several of the network elements (radio’s) to drop connectivity to our Head End. We are isolating the issue by customer and will be dispatching to each site to re-establish connectivity. Restoration should begin shortly and we will keep everyone updated via the blog.

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We are experiencing network issues in Edgewater/Oakhill. A technician has been dispatched to determine the issue. We should have the problem identified and isolated shortly. We apologize for the inconvenience and we will notify the blog as soon as we know something.

CBN Outage in Oakhill/Edgewater

UPDATE – The backhaul carrier has the service back up and everything should be back to normal. We are testing to ensure service now.

The issue appears to have occurred at 6:59am and was caused by a carrier router software upgrade that did not go as they planned. We apologize for the issue.
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We have been notified that internet service is down in Edgewater & Oakhill, Florida. Upon reviewing it appears that our provider is down. We have a trouble ticket in with the provider and will be working it. At this time we have no idea on what the issue is nor when it will be repaired. We will update this page as things progress.

CBN Customer portal will be down for maintenance

The customer portal is again back in service after the upgrade. All systems are back in monitoring.
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With the increase in cusotmer’s, radio’s, wifi and VoIP devices we need to make several upgrades to our customer billing portal. We are beginning the work shortly and should be done within the next two hours. The CBN customer portal will be down during this time. We will update the blog when the portal is back online.

Geneva Internet down due to DOS attach

After a dispatch to the site for hard re-sets and completely re-programming all equipment internet service to Geneva has been restored.The hackers have been blocked and we have added programming to ensure that these guys cannot get into the system again. We apologize for any issues this may have caused.

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We are experiencing a DOS attach on our Geneva internet service. The hackers have managed to bring our core switch down. A technician is being contacted to go onsite and reboot the equipment to bring the service back up. We will notify the blog when the service is turned back up.

Edgewater/Oakhill service issue

We were notified this morning that the Edgewater/Oakhill system was not operational. We found that we were having an issue with our service provider. The issue started around 8:10am and appears to have been resolved around 9:02. The issue was intermittent causing service to go up and down. We are monitoring the system this morning to ensure that it has stabilized and have notified our provider. At this time all services appear to have been restored. If you are still noticing issues please notify us immediately at 386-401-6825.