CBN Oakhill outage on 10/16/17

As most of our Oakhill/Edgewater customers know we experienced an outage last night that lasted approximately 30 minutes. This outage was due to an incompatibility with our core switch and the software changes made by the manufacturer of our radio’s. The outage appears to have been resolved around 9:20pm and we spent until 1am making software and upgrades to accommodate the technical issues.

We sincerely apologize for the issue and I know it caused several of you a great inconvenience. The changes made last night did improve our radio speeds and should improve overall reliability. Please let us know if you have any questions.

Joe

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CBN Oakhill outage in process

CBN has an outage condition in Oakhill affecting the customers at the back of Terra Mar. Our POP3 radio took an automatic upgrade and lost communications. We will be working the outage first thing in the morning and expect service to be restored no later than 10am. We apologize to our affected customers for the issue and will keep you informed of our progress.

Joe

Woodstock backbone provider outage

At 11:45am this morning our Woodstock, Ga. network experienced an outage caused by our backbone provider. The outage lasted approximately 5 minutes and was resolved by the backbone provider remotely. We apologize for the outage and will work with the provider to determine the root cause.

At this time all services are back up and running normally.

Thank you for your patience and understanding.

Regards,

Joe
CTO – CBN

CBN to add new Service offerings

In an effort to better serve our customers CBN has added the following product offerings to our list of services available to our customers in all of our service areas:

DirectTV – both residential and business satellite TV service offerings

Sling TV – all streaming service offerings

Spectrum Business – all business product offerings

Comcast Business – all business product offerings

AT&T – Business Solutions Provider

We are excited to begin offering these services to afford our customers the varity of services each provider offers.

We will be attaching links at the bottom of our home page for these offerings and providing pricing and information on our site very soon.

Network maintenance in Oakhill – update

MAINTENANCE HAS BEEN COMPLETED

Our new provider is now in place. Thank you for your patience and understanding. Our new fiber optic based backbone service now provides a local connection and the Atlanta connection has been turned down. This should improve our network reliability.

CBN will begin testing a new fiber optic connection for our Oakhill Florida network starting September 27th. We will be placing the new provider in service over the weekend (September 30 thru October 1). All maintenance activity will take place in our normal 11pm – 6am maintenance window. This maintenance may be service impacting however impact is expected to be under 2 minutes as equipment reboots.

Please report any adverse service issues from this maintenance via our web portal or our local contact numbers.

Thank You for your patience and support as we continue to grow.

Maintenance scheduled: 9/30/17 – 10/1/17
Purpose: New fiber optic backbone network activation
Time: 11pm – 6am
Impact: 2 minutes during equipment reboot

 

Emergency Maintenance performed this evening

CBN Oakhill network performed emergency maintenance starting at 12:00am on our Oakhill network. The maintenance was necessary to replace a failing router that has been causing several customer network performance issues. The maintenance should take 15 minutes and all services will return to normal.

We apologize for any issues this unforeseen issue might have caused our customers.

Joe

CBN adds service to Indian Harbor in Oakhill

CBN is excited to notify everyone that our internet service is now available in the Indian Harbor subdivision in Oakhill Florida. Our first customers will be turning up this week with more to follow. We would like to thank everyone who is a part of the CBN family for all their patience and support as we continue to expand our network coverage.

If you know anyone who wishes to explore the alternatives of wireless internet service or over the air TV service please have them reach out to us.

Joe