OakHill/Edgewater Fiber Outage

Final update -The AT&T outage ended at 9:34am this morning. At that time the majority of all customer services had been restored.

After the outage our automated system began updating the radio software which caused a minor issue with several voice customers. The result was a manual removal of the software from over 100 radio’s that took us until 3:30pm this afternoon and required several customer site visits.

To everyone who called and got a VM without a response call back, I apologize however I felt it more prudent to stay on the phone with AT&T until resolution. I did individually respond to text messages as I could and we tested every customer circuit to ensure service was restored.

To all of those that waited patiently for resolution I would like to extend a sincere appreciation for your patience and understanding. At this point all services have been restored to normal. Should anyone continue to have issues please e-mail, text or call and leave a VM. I will respond in the morning after I recover from the lack of sleep this overnight outage caused.

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Update – 9:10am – AT&T has located the fiber breakage at the same location as the last breakage (Carter Cemetery Road). They are in the process of splicing the fibers now and we should be ready for testing again within the next hour. More to follow as we know it.


 

Yesterday at approximately 2pm the Internet backbone network provided by AT&T went down affecting both internet and phone service for all Edgewater/OakHill customers. We have worked thru the night in an effort to repair the network. At 4am this morning the AT&T technician determined that the fiber backbone had been damaged someplace between the CBN Head End and the OakHill AT&T office. They are dispatching a construction team to determine the exact location and affect repairs.

At this point in ti e we still have no exact expected time to repair. We will keep everyone posted.

For those customers with VoIP phone service, we can forward your service to your cell phone to ensure you do not miss your calls. Please reach out to us with your last name/phone number and the cell number you want to forward to and we will make certain that your calls are not missed.

We apologize for the inconvenience and assure you we are doing everything we can to restore service.

 

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Woodstock, Ga network outage

Service has been restored. Our vendor disconnected a port in error and has resolved the situation. All services should be back up. If anyone is still experiencing issues please reach out to us at 877-578-7780 option 4.

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Our network monitoring system informs us that our Woodstock, Ga. network is currently down. All services are affected. We have reached out to our provider who is working the issue now. We will update the blog as soon as we know the issue and have an estimated time for restoration.

OakHill and Edgewater outage

2:30am – Service has been restored. We will be testing all services. In the event your Voice devices have not come back please reboot before calling the trouble in.

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12am update – The fiber cut has been located just before Clinton Cemetary Road on US1. A contractor cut two 48 fiber cables doing directional boring work. The contractors and AT&T are onsite now clearing the construction site for restoration. Estimated restoration is by 9am Tuesday morning. We are onsite with AT&T and will keep everyone updated on restoration efforts.

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10pm update – AT&T is still isolating the break. They have a crew of 12 onsite and working to resolve the issue which appears to be near the steakhouse. We will notify the blog when they begin reconstruction of the cable.

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Update – AT&T contractors cut all the fiber cables during a boring operation on US1. Service will be down until cable restoration can be completed.

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Our backbone service provider went down at approximately 4:30 today. All internet related service in OakHill and Edgewater is down. We are working with AT&T now to restore service. At this time we have determined that the issue is inside the AT&T network and we are working with them for a restore time. As soon as we have something we will post it.

We apologize for the issues and will continue to work diligently to resolve the issue.

OakHill outage due to storm damage

Update – The OakHill radio is back in service however the speed is a little slower. The damage caused by the storm destroyed our radio and our dish antenna. We have ordered replacements which are due in on Wednesday and we will be returning the system back to normal speed as quickly as possible. At this point this issue only affects 4 customers, all other customers are unaffected.

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Our network took a major hit affecting both OakHill and Edgewater, Fla at around 4:45pm today.  Our tower took a lightening hit causing damage to our radio’s and switches. Repairs were immediately undertaken and the majority of service came back up within 20 minutes.Service is in a temporary condition in Edgewater as our switch is working however the power supplies are not. We have temporary power on the switch and will seek permanent repairs as quickly as possible. Any repairs should not be service impacting.

Unfortunately our backhaul radio between Edgewater and OakHill was damaged beyond repair and service to OakHill remains down. Due to storms in the area we were unable to climb the tower to replace the radio today. We will be onsite at 7am tomorrow to replace the radio and repair service. We apologize for the inconvenience.

We will keep everyone informed of our repairs. Should you have any questions please feel free to reach out to us at 386-401-6825 ext 4.

Maintenance scheduled for Sunday May 6th for our managed WiFi network

We will be performing routing software upgrades to our Cloud based managed WiFi networks. This will include all public and private managed WiFi networks in Geneva, NY, Woodstock, Ga. and Edgewater/Oakhill, Fla. Maintenance will begin at midnight on Sunday May 6th and conclude by 4am Monday May 7th.

During the maintenance window our managed WiFi may experience several small outage conditions as our servers reboot from the system upgrades. All services should be back in full production service by 4am. Any outages experienced after 4am Monday should be reported to CBN at one of the following local numbers:

Geneva, NY – 315-577-3577 / select option 4

Woodstock, Ga – 470-336-5635 / select option 4

Edgewater/Oakhill, Fla – 386-401-6825 / select option 4

or report via our trouble ticketing system: http://ucrm.cbn.network

Please note – This WILL NOT affect standard business nor residential internet service unless serviced by our managed WiFi network.

 

Potential new service area – Pelican Cove in Edgewater

With the assistance of a potential customer in Pelican Cove we are exploring the possibility of a new radio site to service the Pelican Cove area including the area between Pelican Drive to Palm Breeze Drive in Edgewater. We are actively searching for a minimum of 6 new potential customers in order to justify the construction and ongoing circuit expenses. If anyone within this potential service area is interested in acquiring CBN services please reach out to us via this blog or at 386-401-6825 option 1. Once we secure the necessary new customers to justify the expense we will begin construction within that area to provide new service.

Thanks to all of our current and potential customers for their interest and assistance in expanding our footprint to better serve the community.

New Oakhill, Fla service area’s activated

With the addition of a new tower site near the flea market in Oakhill we have activated service to a larger area within Oakhill, Florida. The areas from Lighthouse Cove to River Road are now ready for new customer service. This area includes a larger area on US Highway 1 from the Lighthouse Cove subdivision down to the Firehouse on Highway US 1 in Oakhill and from the Flea market to the river on Canal and River Road. We will be activating additional network elements that will allow us to service the majority of residential and business customers west of Highway US 1 in the coming weeks.

We would like to thank all those who have shown interest in our services and appreciate your patience as we expand our footprint in a slow and controlled manner in order to provide the best internet and telephone service possible. Please feel free to reach out to us anytime at 386-401-6825 for any of your internet, telephone, over the air TV and wifi needs.