New CBN mailing address

Over the past few weeks we have been receiving more and more requests for a mail in billing service. Below you will find CBN’s mailing address for any billing that you feel the need to mail to us.

CBN
P.O. Box 554
Alpharetta, GA 30009

Please note – our system is configured to manage automated billing and service activation/de-activation based upon receiving your payments via credit card via the link on your e-mailed bill by your billing due date. Mailing checks may cause a delay in notification to the system that payment has been received. We will do everything we can to ensure that service is not disrupted however due to the automated system we cannot guarantee service is un-interupted unless you pay via credit card using the link on your invoice. We apologize in advance for any inconvenience this may cause.

CBN is proud to announce service availability in Woodstock, Ga.

Compass has completed our initial installation of wireless internet and WiFi service for the city of Woodstock, Ga. Service was turned up on Wednesday, June 14th. Services available include a free public wifi, high speed wireless internet service and VoIP telephone services.

A special thanks goes out to the city of Woodstock and their hard working Public Works and Parks and Recreation departments for all of their assistance.

We look forward to providing service to the city of Woodstock and their constituents.

Joe

CBN client portal and billing system implementation

To all Compass Broadband Network customers

CBN is pleased to announce that we have implemented our initial phase of our new online client portal and billing system (uCRM). The implementation of this client system will allow us to continue to keep our costs to our customers as low as possible.

You should be receiving an automated e-mail from the system with instructions on how to gain access to the system. Once you have accessed the system you can see all the pertinent information regarding your account with CBN. Starting the next billing cycle you will be receiving all your monthly invoices from the new system, review all previous billing as well as review your utilization on our network. The new system continues to utilize our existing credit card payment system and as always, no credit card information is retained by our systems (this is done for your protection as well as ours). This means that you will be required to enter your credit card information each time to pay your monthly bill.

In addition, the system will do automated billing reminder notifications and perform automated disconnects and re-connects based upon receipt of your monthly payments.

Please note that starting July 1 the system will disconnect you from the system if payment is not received. A re-connection fee will be applied for any account disconnected for payment issues.

Please feel free to browse the new system and provide any comments/input that might allow us to better serve you.

As always, the CBN family thanks each of you for the opportunity to be of service and we look forward to providing additional improvements going forward.

Joe

New additions to the CBN network

CBN is pleased to announce that construction is beginning in Edgewater and Oakhill that will improve network performance as well as provide for an expanded foot print.

The hub pole for the Terra Mar park has finally been installed. Work should begin this week to get AC power and network installations completed. This new hub will provide a stronger signal throughout the middle and back of the park as well as provide for a more reliable network.Some of the current users will be moved from their current hub to this hub to allow for improved bandwidth.

The hub pole to service the community within Indian Ridge has also been installed. Work should begin within the next two weeks to install power and networking equipment which will allow CBN to offer service thru most of the community.

CBN has purchased a new 72 ft tower that will be installed in Oakhill within the next two to three weeks. This tower will allow us to expand services to the majority of Oakhill and the river based communities and fish camps.

We will keep everyone current on our progress. Once again, many thanks for your support.

Joe

To our CBN customer – My apologies

As many of you are by now aware, my father passed last week and I have been consumed with family issues that have caused me to focus on only outages. I sincerely apologize and am hopeful that things get back to normal very soon.I would like to thank everyone for their patience,understanding and the out pouring of well wishes.

In the mean time if anyone has service related issues please do not hesitate to reach to me directly and I will work diligently to resolve them as quickly as possible. Normal install scheduling should resume again later this week.

Once again, thank you so much for your patience and your business.

Joe

User survey – are you interested in CBN provided e-mail

Compass Broadband has recently activated an e-mail server and would like to survey our users to see if there is any interest in our customers securing e-mail service from CBN. We have not developed a pricing structure for our service yet however each address would be customer@cbn.network. The service would be available via either a web interface or via Outlook (other e-mail programs have not been tested yet but may be adopted if requested.

If you are interested please reply to this blog and let us know.

Thanks for the opportunity to be of service.

Joe