Final update -The AT&T outage ended at 9:34am this morning. At that time the majority of all customer services had been restored.
After the outage our automated system began updating the radio software which caused a minor issue with several voice customers. The result was a manual removal of the software from over 100 radio’s that took us until 3:30pm this afternoon and required several customer site visits.
To everyone who called and got a VM without a response call back, I apologize however I felt it more prudent to stay on the phone with AT&T until resolution. I did individually respond to text messages as I could and we tested every customer circuit to ensure service was restored.
To all of those that waited patiently for resolution I would like to extend a sincere appreciation for your patience and understanding. At this point all services have been restored to normal. Should anyone continue to have issues please e-mail, text or call and leave a VM. I will respond in the morning after I recover from the lack of sleep this overnight outage caused.
Update – 9:10am – AT&T has located the fiber breakage at the same location as the last breakage (Carter Cemetery Road). They are in the process of splicing the fibers now and we should be ready for testing again within the next hour. More to follow as we know it.
Yesterday at approximately 2pm the Internet backbone network provided by AT&T went down affecting both internet and phone service for all Edgewater/OakHill customers. We have worked thru the night in an effort to repair the network. At 4am this morning the AT&T technician determined that the fiber backbone had been damaged someplace between the CBN Head End and the OakHill AT&T office. They are dispatching a construction team to determine the exact location and affect repairs.
At this point in ti e we still have no exact expected time to repair. We will keep everyone posted.
For those customers with VoIP phone service, we can forward your service to your cell phone to ensure you do not miss your calls. Please reach out to us with your last name/phone number and the cell number you want to forward to and we will make certain that your calls are not missed.
We apologize for the inconvenience and assure you we are doing everything we can to restore service.